Frequently Asked Questions
Who will be attending to my chat?
The chat will be managed by a qualified, licensed and experienced Pharmacist.
When can I get a response in the chat?
The live chat with a Pharmacist is currently available on Mon-Fri from 10am-6pm (exclude public holidays and breaktime 12.30pm - 1.30pm). Based on demand, there may be a short wait, but a pharmacist will be with you as quickly as possible.
What if my concern/query cannot be solved via the live chat?
If your enquiry involve a complex health concern which requires referral to other health professionals, the Pharmacist will advise you to seek doctor consultation. You may chat with a Doctor by clicking this link here.
Can I get prescription medicines via the live chat?
For enquiries on prescription medicines, you may chat with a Doctor by clicking this link here.
Is this chat safe?
The chat system is equipped with multi-tiered end-to-end data security model and is certified with security certification to ensure the chat content is safe & secure.
Disclaimer:
The online chat content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.