Introducing more sustainable products
Encouraging customers to embrace a more sustainable lifestyle by offering a wider range of products with more sustainable ingredients and packaging.
Refill /
Reuse /
Replace
We are constantly exploring and developing alternative packaging materials with a clear goal of reducing the amount of single-use plastic packaging used, by providing alternative solutions such as:
Packaging With Less And Better Plastic
Home refill packs
available
Direct refills in stores
Products partly or
wholly reusable
Use of recycled plastic
content in selected SKUs
Partnering with
suppliers amplifies
our commitment to sustainability
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Collaborating with our suppliers on customer-facing environmental awareness initiatives, we promote and foster a more sustainable lifestyle.
Commitment to the
New Plastic Economy
Watsons is joining its parent company, AS Watson, a signatory of the New Plastic Economy Global Commitment and pledges to reduce the overall environmental impact of its Own Brand packaging.
By 2025
Achieve 100% reusable or recyclable plastic packaging
Eliminate unnecessary plastic packaging
Incorporate an average of 20% recycled plastic content
Reach a 5% reduction in virgin plastic compared to 2020
We are working on removing unnecessary plastic packaging or replacing them with more sustainable alternatives
Phase out problematic plastic packaging:
· Reduce PVC usage by half compared to 2020, targeting 0% by 2030
· Eliminate undetectable black plastics
Our Actions
We are expanding refill and reuse models across many of our Own Brand products
We partner with suppliers to drive innovation for refill and reuse models
Designing For Recyclability
PVC/ PVDC is avoided across our packaging
All packaging is designed to be recyclable
Oxo-degradable plastics are strictly banned
Using Recycled Materials
We increasingly use post-consumer recycled materials (e.g., rHDPE, rPET) in new packagaing
Minimising Plastic Bags In Stores
We have introduced shopping bags containing at least 50% post-consumer recycled plastic, with plans to increase this percentage
Reusable bags are available in most of our stores, and paper bags are being rolled out across more markets
Eliminating Microplastics
Microplastics are small particles (<5mm) that can enter waterways and the food chain
Since 2014, Watsons banned microplastics in all rinse‑off Watsons Own Brand personal care products
By the end of 2019, this ban was extended to all rinse‑off cosmetics and personal care products across all markets
*Source: Boucher, J. and Friot D. (2017). Primary Microplastics In the Oceans: A Global Evaluation of Sources.
By 2030
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Ensure 100% of our printing and publication paper, as well as all NIV from Own Brand paper products, is sourced exclusively from more sustainable paper.
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Guarantee that 100% of the paper packaging for Own Brand products is sourced exclusively from more sustainable paper
Our Own Brand dry paper products are 100% sustainable – Made exclusively of FSC, PEFC or traceable recycled paper.
Responsible Palm Oil
Our parent company, AS Watson, is a member of the Roundtable on Sustainable Palm Oil (RSPO), supporting efforts to improve social and environmental standards in the palm oil industry.
We are increasing the number of Watsons Own Brand products made with RSPO‑certified palm oil, offering customers more sustainable options.
By 2030
The United Nations Sustainable Development Goals
The United Nations Sustainable Development Goals (SDGs) were introduced in 2015 to bring companies, governments, and NGOs together under a shared set of sustainability goals for 2030. Our parent company, AS Watson Group, supports the SDGs and has mapped its activities to 15 of the goals—and we are fully aligned with this direction.
Committing to Superior
Product Quality & Safety
Creating Responsible Products
Ensuring product safety, quality and value are our top priorities. In order to fully satisfy our customers, we ensure that our rigorous research and development processes result in the highest quality products that are also safe, effective, and totally reliable.
Listening to
our customers'
voices
We actively monitor the Customer Love Score and immerse ourselves in Social Listening, ensuring we truly grasp our customers' feelings about the quality, safety, and service of our Own Brand products.
